Integrated annual report
For Lux Island Resorts LTD
and its subsidiaries
For Lux Island Resorts LTD
and its subsidiaries
The Board of Directors is pleased to present the Integrated Annual Report of Lux Island Resorts Ltd and its subsidiaries for the year ended 30th June 2017. This report was approved bu the Board of Directors on 26th September 2017.
Arnaud Lagesse - Chairman
Throughout 2017, LUX* Resorts & Hotels consistently pursued its strategic
plan, strengthening the foundation for growth in sustainable earnings, while at the same time contributing to the economy, society and environment within Mauritius as well as all the countries where LUX*
operates. Amidst year long challenges in many of our key markets, we have delivered yet another year of strong financial performance.
Paul Jones - CEO
At LUX*, we enjoy making guests happy, helping them celebrate life
LUX* RESORTS & HOTELS awarded luxury hotel and resort operator of the year 2016 by TTG Award
LUX* RESORTS & HOTELS ranked second by Family Traveller Awards 2016
LUX* RESORTS & HOTELS awarded best hotel group of the year 2016 for the fourth edition of the Ile Maurice Tourisme Award
LUX* RESORTS & HOTELS awarded star luxury hotel brand By UK Travel Bulletin Star Award 2016
LUX* RESORTS & HOTELS awarded best resort chain 2016 by French Magazine Le Quotidien du Tourisme.
LUX* RESORTS & HOTELS awarded best website 2016 by Travel d'OR
LUX* RESORTS & HOTELS awarded Indian Ocean's leading boutique hotel brand by the World Travel Awards Africa and Indian Ocean 2016
LUX* RESORTS & HOTELS awarded international 5 stars hotels by International Hotel Awards 2016
LUX* RESORTS & HOTELS awarded best hotel resort in Mauritius by International hotel Awards 2016
LUX* RESORTS & HOTELS awarded best Hotel Africa by International Hotel Awards 2016
LUX* RESORTS & HOTELS ranked 6th among the top 25 small luxury brands for value, by reviewPro 2016 report
LUX* RESORTS & HOTELS wins star Luxury Hotel brand of the year 2017 by the Travel Bulletin Star Award
LUX* RESORTS & HOTELS as best hotel group of the year 2017 for the Ile Maurice Tourisme Award
LUX* Belle Mare awarded luxury stylish hotel award 2016 by World Luxury Hotel Awards
LUX* Belle Mare awarded the international hotel of the year 2016 by UK Food & Travel Award
LUX* Belle Mare ranked 1st for Trip Advisor Traveller's Choice 2016
LUX* Belle Mare awarded 2016 certificate of excellence by Trip-Advisor
LUX* Belle Mare awarded Travel Life Gold Certification 2016
LUX* Belle Mare awarded Mauritius leading family resort 2016 by the World Travel Awards Africa and Indian Ocean
LUX* Belle Mare awarded Indian Ocean's leading culinary hotel 2016 by the World Travel Awards Africa and Indian Ocean
LUX* Belle Mare awarded gold award in the Love by Guests awards 2016 by Hotel.com
LUX* Belle Mare ranked 2nd among the top 10 hotels in Mauritius and described as paradise on earth by Trip-Advisor users
LUX* Belle Mare ranked 2nd among the top 25 hotels in Africa and describe as a truly enviable place for holidays by Trip-Advisor
LUX* Le Morne awarded Luxury honeymoon hotel by World Luxury Hotel Awards 2016
East Restaurant at LUX* Le Morne awarded best Thai Restaurant in Africa by World Luxury Restaurant Awards 2016.
LUX* Le Morne awarded 2016 Travel Life Gold Certification
LUX* Le Morne awarded 2016 Certificate of excellence by Trip-Advisor
LUX* Le Morne ranked 3rd among the top 10 hotel in Mauritius for its service by Trip-Advisor
LUX* Le Morne ranked 3rd for Trip Advisor Traveller's Choice award 2017 top 10 hotels for service in Mauritius
LUX* Grand Gaube awarded 2016 Certificate of Excellence by Trip Advisor
LUX* Grand Gaube awarded the Luxury Spa Group in the category Continent Winner Indian Ocean by World Luxury Spa Awards 2017
LUX* Grand Gaube awarded Destination Spa in the category Country Winner by World Luxury Spa Awards 2017
LUX* Grand Gaube awarded as Beauty Spa in the Category of Country Winner by World Luxury Spa Awards 2017
LUX* Grand Gaube awarded Luxury Resort Spa in the category of Country Winner by World Luxury Spa Awards 2017
LUX* Grand Gaube awarded Fitness Spa in the category of Country Winner by World Luxury Spa Awards 2017
LUX* Saint Gilles awarded Reunion Island's leading hotels 2016by World Travel Awards Africa & Indian OceanLUX* Saint Gilles awarded 2016 Certificate of Excellence by Trip-Advisor
LUX* Saint Gilles awarded best hotel in Reunion Island by World Travel Awards 2017
LUX* South Ari Atoll awarded 2016 Travel Life Gold Certification
LUX* South Ari Atoll awarded 2016 Certificate of Excellence by Trip-Advisor
LUX* South Ari Atoll awarded as the best hotel in the Indian Ocean 2017 by World Travel Awards
LUX* Tea Horse Road Lijiang awarded best Boutique hotel by T+L Magazine Hotel Awards 2016
LUX* Tea Horse Road Lijiang awarded best new opening hotel by T+L Magazine Hotel Awards 2016
LUX* Bodrum has been honoured by the Silver Award Winner in the architecture, building and structure design category at Milan's A' Design Award.
Our light-hearted, new advertising campaign, ‘Smile All The Stay,’ brings in optimism and a fresh perspective on luxury by associating it to joy, happiness and the smile of a stress-free LUX* holiday. Combining strategy expertise with creative prowess, our Marketing team, along with the creative agency, BETC Paris, crafted a bold and brightly coloured campaign that enables us to flaunt the values that create our brand’s DNA. Smile All The Stay is based on the science behind a smile and encourages viewers to reconnect to the more simple acts - whether it be kindness or generosity. It is about lifestyle, mood, and spirit.
The integrated campaign cuts through the noise quickly and effectively. Six key visuals encapsulating the zestful, magnetic character of the LUX* hotels and resorts are running in a variety of renowned publications that target our widely traveled clientele, and the campaign benefits from a strong multichannel online presence through Facebook, Twitter, WeChat, Weibo, and Instagram. Our goal was to create a campaign that conveys our mission of helping people celebrate life and making each moment matter.
At LUX*, we take pride in striving to make each moment matter for our guests
LUX* Tea Horse Road Lijiang, Yunnan Province, China
LUX* Tea Horse Road Benzilan, Yunnan Province, China
LUX* Organic Escapes Chengdu, China (2018)
LUX* Luxe Lakes, Chengdu, China (2019)
A storied past. Ancient customs. Rivers. Temples and palaces. Great city walls. A bold new architectural aesthetic. Bargains. Hutong. Where the traditional continues to influence the new. Sprawling metropolis. Watertowns. Pine-shaded hills. Forested mountains. Rolling hills. Tempting dishes. Unexpected charms. Grandeur and opulence. Peaceful riverbanks. Welcome to China, where the remnants of great civilizations blend in with the new.
LUX* Saint Gilles, Reunion Island
Hotel Le Recif, Reunion Island
Staggering beauty. Food trucks. Volcano. Lunar landscapes. Beachtowns. Where ‘gîtes’ serve as bases for travelers to go hiking and horseback riding. Natural wonders. Colonial-era houses. Star-gazing. French cuisine influenced by a Creole heritage. An emerging center for the arts. A backpacker’s paradise. Eclectic. Vibrant culture. Welcome to Reunion Island, where the beauty of the environment pulls you in.
LUX* South Ari Atoll, Maldives
LUX* North Male Atoll, Maldives (2018)
Another world. Blue. Tiny islands that capture an immense amount of beauty. Coral reefs. Decadent dishes. Dazzling white sandbanks. Long hours basking in the sun. Indian Ocean. Atolls. Water-villas. Exquisite resorts. Morning beach strolls. Sun-kissed skin. Welcome to the Maldives, where you may rest, recover and reflect.
LUX* Bodrum, Turkey
Hidden coastal gems. Gorgeously craggy Aegean coastline. Vibrant, historic culture. Sunbaking. Old-town charm. Meze. Cerulean blue. Turkish coffee. A magnetic escape. Impressive cooking. Eclectic. The influences of the many empires. Rare finds. Welcome to Turkey, a country whose cultural scene, architecture and cuisine unrivalled.
LUX* Al Zorah, United Arab Emirates (2019)
Where tradition meets modernity. Architecture. Design. Exquisite taste. Opulent dining. Souk. Immeasurable riches. Fast-rising cities. Pulse-quickening skyscrapers. An emerging center for contemporary art. Picturesque seaside walkways. Bazaar. Stylish cafés. Quiet shores and warm seas. Vast expanses of desert and wetlands. Pink flamingos. Welcome to the UAE, where the blend of tradition and contemporariness is both unexpected and dazzling.
LUX* Belle Mare, Mauritius
LUX* Le Morne Mauritius
LUX* Grand Gaube, Mauritius
Tamassa Resort, Bel Ombre, Mauritius
Merville Beach, Grand Baie, Mauritius
Ile des Deux Cocos, Mauritius
Glimmering lagoons. Coastal delights. Enchanting landmarks. Markets abuzz with chatter. Crushed green chillies. Unrivalled service and charm. Encounters with tradition. Sizzling, steaming hot street food. Creole-style architecture. Filao-studded beaches. Temples, mosques and churches. The chirping of birds. Volcanic-rock islets. Forests of dark, luxuriant foliage. Welcome to Mauritius, where contrasting cultures, religions and customs form the Mauritian identity.
LUX* Phu Quoc, Vietnam (2019)
Limestone islands scattered around emerald green waters. Floating villages. Cities that retain an old-world charm. Tuk-tuk. Steaming bowls of pho. A nation with a voracious appetite. Great coffee. Night markets. A stunning example of old-meets-new. Quiet rows of rice paddies. Places of worship. A mythically beautiful hideaway. Welcome to Vietnam where otherworldly landscapes retain an aura of mystery.